Customer Experience Index 2012
By Michael Ruckman On June 1, we released our annual retail banking survey, “The Customer Experience Index 2012 — Choosing the Right Path to Greater Appeal in the Eyes of the Customer.” Most Russian...
View ArticleSenteo Releases its Annual Study Customer Experience Index 2012
Senteo Inc., released its annual Customer Experience Index (CEI) that evaluates the activities of large retail Russian banks in terms of their attractiveness to potential customers. The list of banks...
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